Who collects personal data?

The Data Controller for your Personal Data is Officine Générale –11 rue Jules Chaplain– 75006 PARIS registered in the Paris Trade Register (RCS) under number 750 191 611, represented by its Founder, Pierre Mahéo.

 

What data concerning you is used by Officine Générale?

Personal Data collected that is required to respond to your requests is identified with an asterisk on the collection form or specified orally when collected in a Store. If you do not fill in these mandatory fields, Officine Générale will not be able to respond to your requests.

Creating and Managing your Customer Account

 You will be able to create a customer account on the Website for placing orders. You will then be asked to provide the following information by filling out a form:

·        Title,

·        Last name, First name;

·        Email Address,

·        Birth Date.

 Officine Générale's use of this Data is subject to your agreement when you create your account:

Purchases on the Website:

 You can also place orders on the Website as a guest, without being required to create an account. You will then be asked to provide the following information by filling out a form:

·        Title,

·        Last name, First name;

·        Delivery Address,

·        Billing address,

·        Email Address,

·        Information regarding payment for your order.

 Officine Générale needs to use this information so that it can offer products and services to you and send you your order.

Website navigation and Commercial Solicitations:

Officine Générale uses your Data for the purpose of direct marketing. The Data used in this context are the following:

·        Your contact information such as your email address, phone number, and mailing address,

·        Gender,

·        Your browsing history such as: items and offers that you clicked on (see section on cookies),

·        Your order history (if you have a customer account),

·        Data on your Internet coordinates (URL, IP address), your browser type, the Website pages consulted during your visits, the ads on which you clicked and any search terms you entered on the Website may also be collected by Officine Générale (see cookie section).

Use of your Data in the context of direct marketing is subject to your agreement to receive commercial solicitations.

Customer Support

Officine Générale will need to use your Personal Data when you contact its Customer Service as part of a complaint or when you are exercising your rights (legal guarantees, right of withdrawal, etc.) specifically including: 

·        Last name, First name;

·        Phone number, email address,

·        Mailing address,

·        Information regarding your order,

·        And in general, your correspondence with Customer Service (email and written letters).

Use of your Data in this context is based on the legitimate interest of Officine Générale.

Security of the Website and Store and Fraud Detection

Officine Générale uses your Data for the security of its Website and Stores, as well as fraud detection, including:

·        Last name, First name;

·        Phone Number,

·        Email Address,

·        Information regarding your order,

·        Video surveillance in some Stores.

Where appropriate, it may be used to prove or disprove suspected fraud. Official documents (proof of residence or bill, for example) may be requested as proof of Data concerning you.

Use of your Data in this context is based on the legitimate interest of Officine Générale

Legal Proceedings and Legal Requirements

Officine Générale may use your Data as part of legal proceedings and/or its legal requirements, including:

·        Last name, First name;

·        Phone Number,

·        Email Address,

·        Information regarding your order

It is necessary to handle your Personal Data in this context so that Officine Générale can fulfill its legal obligations

Why does Officine Générale use your Data?

Officine Générale uses your Data for following purposes:

Creating and Managing your Customer Account:

Officine Générale uses your Personal Data to create and manage your customer account and offer you a personalized experience, including:

·        The ability to connect to your customer account and change information if you would like

·        Providing a history of your orders and information concerning them

·        Offering suggestions for Officine Générale products on the Website based on your order history

Purchases on the Website:

Officine Générale uses your Personal Data to manage and track orders that you place on the Website, including:

·        Sending notifications on the delivery status of your order or in the event there is a problem with the delivery of your products

·        Delivery of your order according to the delivery method selected, to the address that you indicated,

·        The ability to make any changes to information that you would like to make regarding your order,

·        Management of order returns, specifically in the context of exercising your right of withdrawal,

·        Managing your payments in connection with your order

·         And in general, any complaint in connection with an order made on the Website (legal guarantees, claim for compensation, etc.).

Commercial Solicitations:

Officine Générale may, subject to your consent, use your Data to send you email (newsletter), SMS or MMS, phone calls, promotional banners on third-party sites or social networks, internet search engines concerning offers for products, services, and to notify you of special offers and promotions offered.

 This page of the Website will ask you if you would like your data to be used for direct marketing purposes and specifically, whether or not you would like to receive our newsletter.

Officine Générale will request your agreement by asking you to check one or more boxes reserved for you to indicate your consent, which will specify the various categories of actions or different types of marketing actions for which your data may be used.

 Upgrades and Improvements:

Officine Générale uses your Data to:

·        Perform analyses to make its services easier to use and highlight the features currently used, evaluate and upgrade its Services, products, and systems.

·    Conduct market sector statistics on an individual basis as well as on aggregated, compiled, and anonymized information,

·        Develop and improve the logistical flow of Officine Générale products by forecasting purchases, inventory and deliveries, and optimizing deliveries

·        With the help of partners, measure and target advertising based on your Data and (see section on cookies),

 Customer Support

 Officine Générale uses your Data to assist you when you contact Customer Service by email or telephone, including:

·        Sending your questions and complaints to the correct contact within customer support (specifically to after-sales service if it includes a complaint related to an order),

·        Performing research in response to your concerns,

·        Tracking and improving customer support responses.

Security of the Website and Store and Fraud Detection

This includes

·        The ability to access and use payment services,

·        Detection, management and prevention of fraud on the Website and payment methods, spam, abuse, and other activities harmful to Officine Générale,

·        The prevention and management of payment incidents (including nonpayment),

·        Compliance with legal obligations such as combatting money laundering,

·        Incident tracking as well as to prevent or report any crime that occurs in the Stores.

·        Performing checks with regard to the databases and other information sources.

 Legal Proceedings and Legal Requirements

Officine Générale may use your data when required to by law, an injunction, or any other judicial measure, of if this use is necessary to:

·        Investigate proven or suspected illegal activities, prevent such activities or take steps against them, or assist legal institutions,

·        Abide by contracts made with you,

·        Investigate third-party allegations and complaints and defend ourselves from them,

·        Exercise or protect the interests of Officine Générale and its staff,

Officine Générale will endeavor to alert you if your data is the subject of a legal and/or judiciary request for access, unless forbidden by law or a court order.

 Where is my Personal Data sent?

 To Officine Générale Service Providers:

Officine Générale also communicates your Data when it uses service providers, suppliers, or consultants for the aforementioned purposes, including in particular:

·        Services for tracking and managing your orders (ex: delivery, after-sales services),

·        Officine Générale's marketing partners which are in charge of direct marketing campaigns,

·        Bank partners when you use the Website's payment services.

Service providers have limited access to your Data while performing their tasks on behalf of Officine Générale and have a contractual obligation to protect them and use them solely for the purposes for which they were disclosed in accordance with this Policy.

To Financial Organizations and Consultants for Officine Générale:

When Officine Générale considers that the communication of your Data to financial organizations or law enforcement is necessary or desirable for the purpose of prevention or detection of fraud, which includes:

·        To Officine Générale's professional consultants subject to an obligation of confidentiality (lawyers, accountants, auditors).

·        To legal and administrative authorities or local law enforcement when Officine Générale is authorized to do so for legitimate reasons or when required or authorized by law.

How does Officine Générale transfer your Data in the context of its International Activities?

To facilitate its activities and in light of its international development, Officine Générale may transfer, store, and process your Data with service providers based either in the EEA or in North America. The laws in these countries may differ from legislation applicable in your Country of residence.

 Where applicable, we make sure that appropriate protection measures are in place to ensure a suitable level of protection for your Data.

How long is your Data retained?

The Data are retained for a period that does not exceed the time period required for the purposes for which it was collected.

Who does Officine Générale transfer your Data to?

Officine Générale never transfers your Data to unaffiliated, non-partner third parties.

How does Officine Générale secure your Data?

Officine Générale pledges to implement all suitable precautions to preserve the confidentiality and security of your Personal Data and to prevent it from being distorted, damaged destroyed or accessed by unauthorized third parties.

Technical and organizational security measures that comply with the state of the art have been implemented, particularly with regard to information systems.

However, Officine Générale does not control all of the risks related to the operation of the Internet and draws your attention to the existence of inherent risks to its use and operation.  

 For this reason, you are entirely responsible for access to your customer account and Officine Générale formally encourages you to:

·         Never send information regarding your customer account (such as your password) to unauthorized third parties for any reason whatsoever.

·        To contact Officine Générale as soon as you have the slightest suspicion of piracy or unauthorized use of your customer account.

Officine Générale cannot, under any circumstances, be held responsible for identity theft or misappropriation of your account and any resulting consequences.

What rights do you have regarding your Personal Data?

Deletion of your Data:

 You may ask Officine Générale to delete all or part of your Personal Data.

Modification or Rectification of your Data:

 You may modify, rectify, or supplement some of your Personal Data through your customer accountant by connecting to it using your credentials (password and email address).

 You can also ask Officine Générale to update, rectify, or supplement it, particularly if it is inaccurate or incomplete of if you cannot update this Data yourself.

 Opposition to Processing of your Data:

 You can ask Officine Générale not to use your data for certain specific purposes (including profiling) on the basis of a legitimate interest.  Officine Générale will stop using your Personal Data for these purposes, unless Officine Générale can show a legitimate and overriding reason for this processing or that this processing is necessary for the establishment, exercise or defense of legal claims.

With respect to direct marketing solicitations that you receive from Officine Générale, you can revoke the consent you previously gave so that you no longer receive solicitations.

This ability is offered to you and any time and you are reminded of this in the messages that you receive from Officine Générale (newsletters, SMS, etc.).

Limitations on Processing your Data:

You may ask Officine Générale to limit the processing of your data in the following cases:

·        If you oppose processing of your Data, Officine Générale will limit the process of this Data during verification of the legitimate interest.

·        If you state that your Personal Data are inaccurate, Officine Générale must limit processing of this data while waiting for verification of the accuracy of your Personal Data.

·        If Officine Générale no longer needs the Personal Data, but it is necessary to defend its legal rights.

 In the context of a limitation on the processing of your data, these data are retained by Officine Générale, but can only be the subject of processing again in the following circumstances:

·        If you provide your consent again,

·        For the establishment, exercise, or defense of rights in court,

·        To protect the rights of another natural or legal person,

·        Or for important reasons of the European Union or a Member State's public interest.

 Access to your Data:

 To understand the Data concerning you that is Officine Générale's possession, you can request a copy of this Personal Data in an electronic format in current use from Officine Générale.

The right to file a complaint with the CNIL

You can file a complaint if you think that the processing of your Data is a violation of the regulations. If you would like additional information on your rights, and specifically this last right, go to the National Commission for Data Protection and Liberties website: https://www.cnil.fr/

What is Data Portability?

The right to portability offers you the ability to retrieve your data in a currently used structured format that is machine readable and to request Officine Générale to send it to a third party (when technically possible).

Note that your portability right only concerns Personal Data that you have provided to Officine Générale.

Where do I send my questions and how do I exercise my rights?

For any requests related to the rights listed above, just send a letter in writing to Officine Générale's Customer Service department at the following address:

Officine Générale -Service Client – 11 rue Jules Chaplain – 75006 Paris,

Or by writing to: eshop@officinegenerale.com

These requests for access, deletion, rectification, opposition, and limitation must be made through a letter (or email) signed by the author of the request and accompanied by a copy of an identity card with the signature of the person who is exercising their rights and specifying the reply address.

Officine Générale pledges to reply to all requests within a period of one (1) month following receipt of the request.

 

What about Data related to minors?

Officine Générale encourages all parents or any person with custodial authority to encourage safe and responsible behavior on the part of minors when communicating their Data over the internet, and specifically on the Website.

If you are the parent of a minor who has communicated Personal Data to Officine Générale on the Website or in a Store and you did not authorize such communication and would like to delete these Data, you can contact Officine Générale using the procedure indicated above.

COOKIES

This section is devoted to Officine Générale's cookie management policy. It will provide more information about:

·        The origin and use of browsing information processed when you are navigating on the Website and your rights,

·        The origin and use of browsing information processed when you access the Website through Officine Générale advertising content.

When visiting the Website or displaying Officine Générale ad content on third-party sites, information regarding your browsing may be saved in files called “cookies” installed on your computer, subject to choices that you would have expressed concerning cookies and that you can modify at any time.

 

What do we mean by “cookies” or “trackers”?

The term “cookie” is broad and covers all of the trackers placed and/or read when, for example, visiting the Website, reading an email, installing or using a mobile application or software, regardless of the device type used such as a computer, mobile phone, or e-reader.

 For convenience, the term “cookie,” which covers all of these technologies will be used in this Privacy Policy.

What cookies are used by the Officine Générale Website?

Below you will find information regarding cookies that are likely to be stored on your computer when you visits the Website as well as ways that you can delete/refuse to register these cookies on your computer.

·        Cookies related to Website features: These cookies allow you to browse the website and use features such as baskets and wish lists.

·        Website analysis cookies: Officine Générale uses these cookies to measure the Website's audience and analyze the way in which you use it. They allow Officine Générale to analyze your behavior on the Website, which is essential to improve ergonomics and increase your interest and experience as a user.

None of these elements can identify you.

·        Cookies regarding customer preferences: When you browse or make online purchases, the website stores your preferences (for example, your username, language, or geographical location). This simplifies, facilitates, and personalizes your browsing experience.

·        Targeted cookies or advertising cookies: These cookies are used to distributed advertising that interests you. In addition, when you access a website containing ad spaces that are broadcasting an Officine Générale ad, this ad may contain a targeting cookie. This cookie may, subject to your choice, be saved on your computer and allow us to recognize your device's browser for the validity period of the cookie concerned. These cookies are placed by Officine Générale and its partners in order to offer you targeted content on the internet that is relevant to your browsing, as well as providing Officine Générale a way to measure the effectiveness of its advertising campaigns.

When you navigate to websites in our partner networks, they may also offer you relevant offers in connection with your browsing at Officine Générale's website.

By using the Website, you accept Officine Générale's placement of these types of cookies on your device and that they will access it when you visit the Website later.

Caution: if you share the use of your computer with other users:

If your computer is used by multiple people and when one computer has multiple browsers, we can not be sure that the services and ads intended for your computer truly correspond with your use of it and not another user of this same computer. When you share the use of your computer and the configuration of your cookie settings with other people, it is your choice and your responsibility.

How can you configure your cookies? 

Whether or not cookies are saved on your computer is dependent on your wishes By configuring your browser or by using inter-professional platforms, you may, at any time, simply and free of charge, decide whether or not to allow cookies to be saved on your computer.

Configuring your browser:

You can configure your browser such that cookies are saved on your computer or, alternatively, that they are rejected, possibly automatically, according to their issuer. You may also configure your browser so that you will be offered a chance to accept or refuse cookies from time to time, before they are likely to have been saved on your device.

Each browser has a different way of handling how it configures cookie management and your choices. It is usually described in the help menu of your browser. We encourage you to familiarize yourself with it. You can then also learn how to modify your cookie preferences.

·        Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,

·        Safari™ : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,

·        Chrome™: https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,

·        Firefox™ : https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

·        Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

Express your choices online with inter-professional platforms:

Whether or not cookies are saved on your computer is dependent on your wishes By configuring your browser or by using inter-professional platforms, you may, at any time, simply and free of charge, decide whether or not to allow cookies to be saved on your computer.

Configuring your browser:

You can configure your browser such that cookies are saved on your computer or, alternatively, that they are rejected, possibly automatically, according to their issuer. You may also configure your browser such that you will be offered a chance to accept or refuse cookies from time to time, before they are likely to have been saved on your device.

Each browser has a different way of handling how it configures cookie management and your choices. It is usually described in the help menu of your browser. We encourage you to familiarize yourself with it. You can then also learn how to modify your cookie preferences.

·        Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,

·        Safari™ : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,

·        Chrome™: https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,

·        Firefox™ : https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

·        Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

Express your choices online with inter-professional platforms:

Officine Générale encourages you to connect to the Youronlinechoices website, offered by digital advertising professionals gathered within the EDAA (European Digital Advertising Alliance) and managed in France by Interactive Advertising Bureau France.

You can also learn more about the businesses registered on this platform, and which are offering you the opportunity to accept or refuse cookies used by these companies to adapt the advertising that is likely to be displayed on your computer to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/.

This European platform is shared by hundreds of internet advertising professionals and constitutes a centralized interfaced that allows you to quickly and simply express your refusal or acceptance of cookies likely to be used by these professionals in order to adapt the advertising that is likely to be displayed on your computer to your browsing information. Note that this procedure will not prevent the display of ads on internet sites that you visit. It will only block the technology that enables them to adapt the ads to your interests.

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Customer service 

+33 1 85 09 64 42 or by email: eshop@officinegenerale.com