GENERAL TERMS AND CONDITIONS OF SALE

All online purchases completed through the www.officinegenerale.com website are subject to prior acknowledgment and acceptance of these general terms and conditions of sale.

 

1       DEFINITION

2        PREAMBLE

3        CAUTION

4        CREATING A CUSTOMER ACCOUNT

5        CHARACTERISTICS OF ITEMS

6        ORDERING ITEMS

7        PRICE OF ITEMS

8        PAYING FOR ORDERS

9        DELIVERY CONDITIONS

10     DELIVERY PERIODS

11     DELIVERY METHOD

12     RIGHT OF RETRACTION AND RETURN PROCEDURES

13     IN-STORE EXCHANGE OPTION

14     CUSTOMER SERVICE

15     GUARANTEES

16     AGREEMENT CONCERNING PROOF

17     RESPONSIBILITY AND LIABILITY

18     LICENSE

19     PROTECTION OF PERSONAL DATA

20     SALES OFFERS AND NEWSLETTERS

21     COOKIES

22     INTELLECTUAL PROPERTY, DOMAIN NAME, AND WEBSITE

23     MODIFICATIONS TO THE GTCS

1. DEFINITION

Item: Products of any type offered for sale (e-commerce services) on the Website.

Customer: the non-trading natural person making the order and with full legal capacity.

Order: purchase agreement for all of the Items selected by the Customer via the Website's e-commerce service.

Website: website published by Officine Générale and accessible at https://www.officinegenerale.com/

2. PREAMBLE

These General Terms and Conditions of Sale (hereafter “GTCS”) apply exclusively between all customers and Officine Générale with registered office located at  11 rue Jules Chaplain 75006 PARIS, registered in the Paris Trade Register under number 750 191 611.

You can contact a Officine Générale representative by calling 01 85 09 64 42 or contacting us by email at the following address: eshop@officinegenerale.com

The GTCS apply without limitation or reserve to all items offered for sale on the Website.

All orders on the website are conditional on the customer's prior consultation and acceptance of these GTCS and the applicable rates without reservations.

The customer's “click” on the “I accept” button on the order validation page shall be understood as acceptance.

These GTCS prevail over all other documents.

 3. CAUTION

The items for sale on this website are reserved exclusively for retail and individual sale.

The website may not be used by customers  who are professional sellers under any circumstances, individually or as a group, and regardless of how they market their products (internet marketplace, shopping centers, intermediaries, or physical stores, in particular). Consequently, the customer acknowledges and accepts that items may only be purchased in quantities corresponding to the average needs of a consumer, both in regard to the number of items ordered in a single order as well as the number of individual orders being within the usual quantity that an average consumer places for the same product. Officine Générale reserves the right to refuse any order that is clearly made by a customer who is a professional seller.

All customers declare that they are aware that the Internet can be unreliable, particularly in terms of the secure transmission of data, the lack of guarantee of continued access to the website and performance in terms of the volume and speed of transmission of data, as well as the possibility of virus propagation.

Officine Générale cautions each Customer on the need to implement security measures to prevent virus propagation on their own computer, laptop, and mobile devices.

 4. CREATING A CUSTOMER ACCOUNT

Anyone may create a user account under the “Create an account” heading, free of charge.

Customer accounts are created by filling in the form provided to Website users.

This account is strictly personal and enables the user to identify themselves before confirming each order.

When creating a Customer account, the Customer enters data enabling their identification that is under their full responsibility, control, and command and they agree to disclose information that is complete, accurate, and updated, and not to assume the identity of a third party, or hide or modify their age.

The Customer selects their username (email address) and password when creating a customer account.

If the username selected has already been assigned, the system invites them to choose another.

Usernames and passwords are personal and confidential. While Officine Générale takes suitable precautions and undertakes to protect the personal data of its customers, the customer is informed of the need to keep their password secret and not disclose it to third parties for any reason.

If there is any suspicion that a third party may have used the password, the customer must immediately notify Officine Générale so they can change their password and/or decide if they would like to close their user account.

Officine Générale reserves the right to close any customer account and consequently refuse to sell to any customer in the event of failure to pay for one or more previous orders.

In this case, Officine Générale will send an email to the customer concerned at the address shared when they created their customer account, informing them that their username and password are being deactivated and their account closed. The customer will receive eight (8) calendar days notice so that they can make any comments they may have to Officine Générale, without prejudice to the suspension of their account during the notice period.

In general, the customer is informed of the fact that their account may be closed after the first customer request is sent by email to Officine Générale.

 5. CHARACTERISTICS OF ITEMS

The Items available for sale are those which appear on the website. Offers are valid as long as they can be viewed on the website.

They are offered within the availability period displayed on the Website.

Officine Générale reserves the right to remove any item shown on the Website and/or replace or modify any information associated with items appearing on this website at any time.

In the event that an item is unavailable after an order is placed, the customer is notified by email that their order has been cancelled automatically.

Officine Générale agrees to process the refund as soon as possible and no later than 14 days following the cancellation of the order.

The items for sale on the website are only available for delivery to the following countries: mainland France, Corsica (including Monaco).

The characteristics of the items sold on the website (photographs, graphics, and item descriptions, etc.) are provided as information only and may vary over time. The customer should only consider the visual displayed for the item at the time of the order. The characteristics and visuals are non-binding.

In the event of errors and omissions regarding the description of an item, Officine Générale's liability is limited to the refund of the customer's reasonable expenses to return the item shown.

6. ORDERING ITEMS

All orders imply a payment obligation.

The Customer states that he or she is at least 18 years old and has legal capacity, or in the case of a minor, guarantees that he or she has parental authorization to place the Order.

To place an Order, the customer must follow the online purchasing process and click on “Order” to submit the order.

Payment of the Order shall be understood as acceptance of these GTCS, the price of the items, and the content of the order.

After validation of payment, Officine Générale sends the customer an email confirming their Order.

All orders are subject to prior acceptance by Officine Générale and are not fully confirmed under after the customer receives an email confirming that their item(s) have been shipped.

Any order may be refunded if it is found that the conditions under which it was made violated these GTCS.

If the customer does not receive any email after placing the order, it is their responsibility to contact Officine Générale's customer service according to the methods described in Article 13 of these GTCS.

Officine Générale can not, under any circumstances, be held liable in the event of an input error or transmission of an input error attributable to the customer that prevents the confirmation email and/or the Order from being delivered to the customer.

The customer is recommended to print the confirmation email for their order.

For any questions regarding order tracking, the customer should check their customer account on the website or contact customer service according the methods described in Article 14 of these GTCS.

 7. PRICE OF ITEMS

The prices listed on the website are in euros, including taxes, but excluding shipping costs.

They include VAT and any discounts applicable at the time of the order.

Any new taxes or contributions, such as environmental, may be passed on as increases or decreases to the sale price of the items.

The product prices are understood to be without delivery fees (postage, packaging and handling according to the current rates).

The shipping fees are specified on the website before validation of the order.

Officine Générale reserves the right to modify the price of items at any time. The items are billed on the basis of the price in effect at the time each order is validated.

The price billed for items is therefore that indicated at the time the order is placed.

 8. PAYING FOR ORDERS

All orders imply an obligation to pay using a credit card with sufficient credit or by PayPal. The order is not final until payment for the price and fees associated with the order have been received in full.  

The price charged to the customer is the price indicated in the order confirmation sent to the customer by email.

The Order is payable immediately by credit card (CB, Visa, MasterCard, American Express) or payment account (PayPal).

The customer is notified by email, once the order has been shipped, that their sales receipt, including delivery fees and VAT applicable on the day of the order, can be accessed on line from their customer account.

Transactions made on the website are entrusted to a secure online payment platform PAYBOX, with registered office located at 10-12 rue Paul Dautier 78140 VELIZY, Phone: + 33 (0)1 39 45 12 10 and email: support-paybox@verifone.com.

This solution presents highly security pages for entering payment information: card number, expiration date, and security code (on the back of the card).

This encrypted platform then transmits the payment data to the bank, with full confidentiality, and makes it inaccessible to third parties.

The customer can save their banking information in their account. In this case, the data remain encrypted and inaccessible. 

9. DELIVERY CONDITIONS

Items are delivered only to the countries indicated in Article 5 of these GTCS.

The Customer will receive an order number by email confirming receipt. The Customer will receive email notification each time their order reaches a different step.

A shipping notice will be sent to the Customer by email to the most recent email address provided in their customer account.

The customer will be offered multiple shipping methods to be selected by the Customer:

In-store delivery is offered to customers.

Standard delivery to the home, post office, or delivery points is paid

Express delivery to the home is paid

If the Customer selects delivery to the home, Post Office, or Pick-Up Point:

Using the shipping number, the customer can track their package's path on the carrier's website.

The customer is notified that it is their responsibility to provide all of the accurate details required for proper routing and delivery of their order (for example: access code and access specification).

If the customer not present when the order is delivered to their home, a delivery notification informing the customer of the methods in which their package will be stored and made available, under the carrier's sole and exclusive responsibility.

A packing slip is included in the package, summarizing the items ordered and delivered.

The customer bears sole and exclusive risk of loss or damage to the items once they are delivered.

Officine Générale also offers customers the possibility of selecting free delivery to the store (excluding corners in department stores):

This delivery method is only possible in eligible stores in France (limited list available in the delivery method section when placing an order). 

The customer is notified by email when their order is available at the selected store.

To pick up an order, the customer must be present during the business hours for the store selected for delivery and present a form of identification as well as the order confirmation email or the order availability email.

He or she has 14 calendar days from the receipt of their order to pick up their Order from the store.

After 14 calendar days, the order will be cancelled automatically. The customer will be notified of the cancellation of their order by email. In the event that the order is cancelled, the customer will receive a refund for the price paid for their order within 4 to 5 calendar days following email confirmation of the cancellation.

The customer bears sole and exclusive risk of loss or damage to the items once they have been removed from the store.

10. DELIVERY PERIODS

The items are delivered to the delivery address indicated by the customer and within the time period indicated when placing the order. This time period is based on the country of delivery.

Officine Générale will ensure that this delivery is completed within a maximum of 30 (thirty) calendar days from when the order is placed.

For in-store deliveries, Officine Générale will ensure that this delivery is completed within a maximum of 30 (thirty) calendar days from when the order is placed.

In the event a delivery is delayed beyond the maximum time period listed above, the Customer should contact Officine Générale Customer Service to insist that they fulfill the order within a reasonable additional period. In the event this new deadline is missed, the customer may rescind the contract and obtain a refund for their order.

The contract, and thus the sale will be considered cancelled upon receipt by Officine Générale of the email or letter by which the customer informs it of its decision, unless the delivery has not occurred between the sending and receiving of the email or customer letter.

In the event that the order is cancelled, the customer will receive a refund for the price paid for their order within 14 days following termination by the customer.

Each delivery is considered completed from the time the package is left with the Customer, specifically by the carrier, market by the tracking system used by the carrier.

If the package is damaged or the item does not match the Customer's order, this should initiate the return procedure described in Article 11 herein within 14 days after shipping.

11. DELIVERY METHOD

Officine Générale delivers to every country in the world

All parcels for destinations in the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy) are with all taxes included based on the rate for the Value Added Tax in effect in France

All parcels delivered outside the European Union, including Switzerland and Norway are shipped excluding taxes. Taxes are to be paid by the customer upon receiving the package according to the laws in effect in the destination country.

 12. RIGHT OF RETRACTION AND RETURN PROCEDURES

12.1 Right of Retraction

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council on October 25, 2011 regarding consumer rights  and law no. 2014-344 of March 17, 2014 as implemented in Articles L. 221-18 and following of the Consumer Code, all consumers have the right to cancel their order at any time within 14 calendar days following the date on which they received the Item(s) without being required to provide a reason or pay penalties.

This retraction period expires 14 days after the day when the customer or a third party other than the carrier and designated by the Customer takes physical possession of the order.

In order to exercise the right to retraction, the customer must notify Officine Générale of their decision to retract by means of an unambiguous declaration sent to the following address: eshop@officinegenerale.com

After notifying Officine Générale of their retraction in accordance with this provisions, the Customer must return the Item(s) concerned within a maximum of 14 days from this notification. This period is considered to have been met if the Customer returns the Item(s) concerned before the end of the 14 day period.

Any retraction made beyond this 14 day period mentioned above can not be accepted.

Only items that are new, non-worn, and not soiled will be refunded. The item must be returned in its original packaging, or failing that, in packaging that ensures equivalent protection, with the clothing tags.

Returns can be carried out by postal mail or in-store according to the methods listed above.

 12.2 Return Conditions

Returns via postal mail:

Returns via postal mail are at the customer's expense. Officine Générale will not under any circumstances refund return shipping costs.

To  return an item(s):

1. The customer must use their account to notify the website of their return and specify whether they would prefer an exchange or refund.

2.  The Customer must print and insert their return voucher in their package for return

3.  The customer must attach the label for their selected carrier to the box.

4.  The customer must provide their box. 

Once the return of the Item(s) have been verified, Officine Générale agrees to refund the Customer as soon as possible after notification of the request for retraction. In the absence of receipt of the Item(s) concerned or proof of shipping within this period, Officine Générale reserves the right to delay the refund until the Item(s) concerned have been recovered or the Customer provides proof of shipping for the Item(s) concerned.

All of the amounts paid for the item concerned and shipping costs will be refunded to the customer (with the exception of additional costs that arise due to the customer having chosen, where applicable, a shipping method other than the least expensive standard delivery option offered by Officine Générale), on the credit card or to the payment account that the customer used for the payment of the item(s) for this Order.

The customer will receive a confirmation email, once the refund process is started. The customer can check on the return of his/her package in the “my orders and returns” section of their customer area.

The Customer can use the tracking number provided by the carrier of their choice to track their package.

In-store Returns

The Customer has a maximum of 14 calendar days following communication of their retraction decision to do an in-store return to an eligible store in France. 

13. IN-STORE EXCHANGE OPTION

Without prejudice to the provisions related to returns or the right to retraction mentioned above, Officine Générale offers customers the option of exchanging Items ordered on its website at eligible stores (excluding department stores). 

To be accepted, this exchange must take place in strict accordance with the following conditions:

Exchanges may be done at eligible stores in France, or in our Parisian stores

The Customer must return their item within a maximum of 14 (fourteen) calendar days after receipt of their order, along with the shipping confirmation email for their order.

The exchange of the returned item will be done on the basis of the price paid when the order was placed on our website.

All items returned for exchange must be protected correctly, in their original packaging (a package that has been opened carefully will not be considered as damaged packaging) and in perfect condition for resale (not frayed, damaged, used, soiled, or washed by the customer).

14. CUSTOMER SERVICE

For any information or questions, to track an order or make a warranty claim, the customer should contact customer service by email by completing the contact form located on the Website's contact page or by telephone at 01 85 09 64 42 (local call) from Monday to Friday from 10 am to 6 pm.

 15. GUARANTEES

The Items are warrantied against non-compliance and redhibitory defects under the conditions set forth in Articles 1641 to 1649 of the Civil Code and L 2171 and following of the Consumer Code, and this applies from delivery:

1.     Guarantee against Hidden Defects

2.      Article 1641 of the Civil Code: the seller is required to guarantee against hidden defects in the item sold that make it unfit for its intended use, or which so impair that use that the user would not have acquired it, or would have paid less for it, if they had known.

3.      Article 1643 of the Civil Code: the seller is liable for hidden defects, even those they were unaware of, unless they had stipulated that they would not be liable for any guarantee, under these circumstances.

4.       Article 1644 of the Civil Code: for Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and receive a partial refund.

5.      Article 1646: if the seller is unaware of the hidden defect, it is only required to refund the price, and repay the buyer for the costs incurred by the sale.

            Article 1648, line 1 of the Civil Code: the action arising from the redhibitory defects must be initiated by the buyer within a two-year period from the discovery of the defect.

2.      Legal Guarantee of Conformit

·       Article L 217-4 of the Consumer Code: the seller delivers goods in accordance with the contract and responds to any existing lack of conformity at the time of delivery. It also responds to nonconformities resulting from packaging, assembly or installation instructions, when these were liable for these under the contract or they were produced under its responsibility.

·       Article L 217-5 of the Consumer Code: The goods are in conformity with the contract 

         1/ If they are fit for the normally expected use for such a product and, where applicable:

·        If it corresponds to the description provided by the seller and has the qualities which were presented to the buyer in the form of a sample or model.

·        If it displays qualities that a buyer can legitimately expect with regard to the public statements made by the seller, producer, or their representative, particularly in advertising or labeling.

         2/ Or if it displays the characteristics defined by common agreement by the parties or it is suitable for any specific use sought by the buyer and brought to the seller's attention who then agreed.

·        Article L 217-7 line 1 of the Consumer Code: Nonconformities which appear within twenty-four months after the goods were delivered are presumed to have been present at the time of delivery, unless there is evidence to the contrary.

·        Article L 217-9 of the Consumer Code: In the event of lack of conformity, the buyer chooses between repair or replacement of the goods. However, the seller has the ability to not adhere to the buyer's choice if this choice would result in a clearly disproportionate cost in comparison with the other method, taken into consideration the value of the goods or the importance of the defect. It is then required to proceed, if possible, with the method not chosen by the buyer.

·        Article L 217-10 of the Consumer Code: If it is not possible to repair or replace the goods, the buyer can return the goods and have the price refunded or keep the goods and receive a partial refund. The same option is available:

1/If the solution that was requested, proposed, or agreed upon pursuant to Article L. 217-9 can not be implemented within a period of one month after the buyer's complaint;

2/ Or if this solution is not possible without major inconvenience, taking into account the nature of the goods and the desired use.

·       The sale can not however be pronounced as resolved if the lack of conformity is minor.

·        Article L 217-11 of the Consumer Code: application of the provisions of Articles L. 217-9 and L. 217-10 take place without any charge to the purchaser. These same provisions do not prevent the awarding of damages.

·        Article L 217-12 of the Consumer Code: the action resulting from the lack of conformity shall lapse two years after delivery of the goods.

·        The Customer can contact Officine Générale using the contact form on the Website to receive all of the information related to the exercise of these guarantees. In accordance with Article 23 of these GTCS, the Customer should first contact Officine Générale to seek an amicable solution when this can mean invoking one of the previously mentioned guarantees.

This guarantee enables the Customer to return the defective or nonconforming Items delivered for a refund under the aforementioned conditions.

 16. AGREEMENT CONCERNING PROOF

The Customer acknowledges and accepts that the Order's registration systems constitutes proof of all of the transactions placed between Officine Générale and the Customer.

The Customer acknowledges and accepts that the proof of their acceptance of these GTCS (and any updates) consists of checking the “I accept” box on the order validation page, and this is true for each order. 

To this end, the Customer acknowledges and accepts conclusively that the electronic data saved on Officine Générale's IT servers, under reasonably safe and secure conditions, is proof of acceptance of the terms and conditions of the GTCS and proof of all of the transactions made between Officine Générale and the customer.

Consequently, unless the customer proves an obvious error by Officine Générale, the customer cannot object to the admissibility, validity, or probative force of the GTCS and the content of the order, on the basis of any legal provisions whatsoever, and which specify that certain documents must be written or signed to constituted proof.

Therefore, these elements constitute proof and, if they are produced as a means of evidence by Officine Générale in any litigation or other proceedings, will be admissible, valid, and contestable in the same manner, under the same conditions, and with the same probative force as any document which was prepared, received, or preserved in writing.

The customer has the ability to print, download, and save a copy of the GTCS on paper and electronic media, at any time.

17. RESPONSIBILITY AND LIABILITY

Officine Générale reserves the right to modify the information contained on this Website at any time and without prior notice.

Officine Générale agrees to describe the Items sold on the Website with the greatest precision and to ensure that updates are made to the information distributed on it under the best conditions.

The customer acknowledges and accepts that the price of items are likely to vary between the website and in stores, and that this difference in prices will not be the basis for a full or partial refund request for items purchased either on the website or in stores outside of the exercise of the right of retraction under the conditions set forth in Article 11 of these GTCS.

Officine Générale's liability can not be invoked for failure to meet one of its contractual obligations resulting from unforeseeable circumstances or a force majeure event as defined by case law rendered in French jurisdictions. Force Majeure is an external, unforeseeable, and overwhelming event.

In particular, Officine Générale can not be held responsible for any nonperformance or delay in Order fulfillment caused by events outside its control (“Force Majeure Events”).

A Force Majeure Event includes any act, event, non-performance, omission or accident beyond Officine Générale's control and includes, in particular (non-exhaustive list):

1. Strikes, closings or other industrial actions.

2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.

4. Inability to use transportation by rail, boat, plane, road, or other public and private transportation methods.

5. Inability to use public and private telecommunications networks.

6. Acts, decrees, legislation, regulations or restrictions from any government.

7. Strike, breakdowns or accidents affecting maritime, postal, or other transportation methods.

Fulfillment of these GTCS will be suspended as long as the Force Majeure Event continues and the deadlines and delivery periods will be extended accordingly. Officine Générale will make all reasonable efforts to end the Force Majeure Event or find a solution that enables it to fulfill its contractual obligations despite the Force Majeure event.

18. LICENSE

Officine Générale grants the customer a limited license for personal use of the website, which excludes any professional or commercial use of the Website.

Neither this website, nor any portion of this website may be reproduced, copied, sold, downloaded, modified, or exploited for commercial or professional purposes under any circumstances, without express prior written authorization from Officine Générale.

The Customer shall not use techniques that enable it to copy a brand, logo, or any other information (specifically images, text or models) owned by Officine Générale without its express prior written authorization.

Officine Générale grants the customer a non-exclusive, revocable right to create a hyperlink pointing to the Website's homepage, on the condition that this link does not jeopardize Officine Générale's interests. In particular, inserting a hyperlink that may cause viewers to believe that the items presented were counterfeit could jeopardize Officine Générale's interests.

This hyperlink may not invoke Officine Générale's liability under any circumstances whatsoever.

19. PROTECTION OF PERSONAL DATA

The Customer is informed and accepts that their personal data may be collected by the Website and used by Officine Générale which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on April 25, 2016 regarding the protection of natural persons with respect to processing personal data and the free movement of that data, and repealing Directive 95/46/EC (hereafter “General Data Protection Regulation” or “GDPR”).

Officine Générale pledges to protect and ensure the security and confidentiality of Customers’ personal data in accordance with the GDPR, specifically by taking all suitable precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

In particular, Customers’ personal data may be transmitted to providers and contractual partners who, in their role as subcontractors within the meaning of GDPR, operate and contribute directly to managing Orders and for which it is absolutely necessary to access personal data provided by the Customer when creating and using their Account (identity, postal address, phone number, and email address). Subcontractors may only act upon instructions from Officine Générale

Personal Data of Customers are collected for the following purposes:

Managing Orders and Customer relationships;

Customer information regarding offers and sales information in connection with the brand; 

Bolstering and improving Internet Website and brand communications, specifically, by sending newsletters and special offers based on preferences the Customer has stated on the Website;

Improvement and personalization of the services offered to Customers and compliance with legal and regulatory obligations.

Customers’ personal data are stored only as long as strictly necessary for the purposes stated above.

In accordance with GDPR, the Customer has a right of access, rectification, and opposition to personal data concerning him or herself (hereafter “Data Protection and Privacy”).

To exercise one or more of these Data Protection and Privacy Rights, the Customer must send a request by email or postal mail to the Customer Service department of Officine Générale, by completed the contact form located on the website or writing to the following address, and including his or her last name, first name, email address and customer references. Officine Générale Service client, 11 rue Jules Chaplain, 75006 Paris.

Each request must be signed and accompanied by a copy of an identity card with the customer's signature and specify a reply address.

The reply to a request made on the basis of one or more Data Protection and Privacy Rights will be sent within a period of 2 months after receipt of the request.

The Customer can communicate specific directives to Officine Générale in which they define the manner in which they intend for their Data Protection and Privacy Rights to be exercised after their death in accordance with the GDPR.

20. SALES OFFERS AND NEWSLETTERS

Officine Générale can send Customers information regarding brand Items and commercial offers by postal mail, email, SMS, phone or via all web spaces led by Officine Générale on its social networks, subject to prior acceptance.

The Customer can object to the sending of these commercial solicitations at any time, free of charge, by clicking on the “unsubscribe” link that appears in each email, by requesting this in a store, via their internet account, by mail or by responding STOP by SMS.

21. COOKIES

This section on “COOKIES” is intended to provide more information on the origin and use of navigation information processed when you consult our Website and on the rights of users.

When you visit the Officine Générale website, information regarding navigation is likely to be saved in “Cookie” files installed on the user's device (computer, tablet, smartphone, etc.).

Officine Générale issues these cookies to make it easier for the user to navigate the website. They may also be issued by brand partners to personalize the advertising which is sent outside the website.

Cookies may be included in various parts of the website. These spaces can display advertising content issued by advertisers on the user's device.

Only the issuer of a cookie has the potential to read or modify the information contained on it.

Reading or placing some cookies may require the user's prior consent. In this case, the user, after having been duly informed via a banner reserved for cookies and information on these general terms and conditions of sale, indicates his or her consent by continuing their visit to the Website.

Cookies have a limited lifespan of 13 months after they are first placed on the user's terminal equipment.

Cookies issued by Officine Générale

The cookies that Officine Générale installs on the user's device, allowing it to recognize the browser used to connect to the Website:

Officine Générale issues cookies for the following purposes:

• To establish traffic statistics (number of visits, pages viewed, shopping cart abandonment, etc.) to track and improve the quality of its services:

• Adapt the presentation of the Website to the display preferences of the device:

• Memorize information input in forms, manage and secure access to reserved and personal spaces such as the customer's account and basket:

• Provide the user with content, including advertising, in connection with their interests as well as personalizing offers.

Third-Party Cookies

When users access the Officine Générale Website, one or more cookies from partner companies (third-party cookies) are likely to be placed on their computer from pages on our Website or via content distributed in advertising spaces.

Cookies placed on the Officine Générale Site by providers which Officine Générale has invited to promote their businesses and offers are for the purpose of:

Identifying the products viewed or purchased from the Website in order to personalize the advertising offer displayed:

To display, if the user authorized this when registering with these providers, offers from the brand by email.

The cookies in the Website's advertising spaces are there for the purpose of generating ad distribution statistics (number of displays, ads displayed, number of users who clicked on each ad, .).

Cookies issued and used by third parties are subject to the privacy policies of these third parties. Officine Générale does not have any access or control over third-party cookies and acts as a subcontractor within the meaning of Article 25 of the Data Protection Act. However, Officine Générale ensures that partner companies process information collected on the Officinegenerale.com Website exclusively for Officine Générale's needs and in compliance with the “Data Protection” law.

The user can refuse third-party cookies with the appropriate browser setting.

User Choices concerning Cookies

Users can manage cookies in several different ways. Any configuration has the potential to change their navigation experience on the Internet and the access conditions for some services require that Cookies be installed.

The user can configure their browser such that cookies are saved on their device or, alternatively, that they are rejected, possibly automatically, or according to their issuer.

The user can also configure his or her browser so that they will be offered a chance to accept or refuse cookies from time to time, before they are likely to have been stored on their device.

Configuration Settings on Common Browsers:

The user may, at any time, decide to block or deactivate these cookies by configuring the internet browser on their computer, tablet, or mobile phone, in accordance with the instructions prepared by their internet browser provider and which appear on the websites listed below.

For more information, the user can also consult the CNIL website and specifically this page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-de-sites-quels-conseils

On Mozilla Firefox:

Open the “Tools” menu, then select “Options”; click on the “Privacy & Security” tab, then choose the desired options or follow this link: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

On Microsoft Internet Explorer:

Open the “Tools” menu, then select “Internet options”; click on the “Privacy” tab, then “Advanced” and choose the level desired or click on the following link
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

On Safari:

Select “Safari > Preferences” then click on “Security”; In the “Accept cookies” section, select the desired options or click on this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

On Google Chrome:

Open the configuration menu (wrench logo), then select “Options”; click on “Advanced options” then in the “Privacy and security” section, click on “Content settings,” and choose the desired options or click on the following link: https://support.google.com/chrome/answer/95647?hl=en

On iOs:

https://support.apple.com/en-us/HT201265

The user can also type “cookies” in the “help” section of their browser to access the configuration instructions.

Officine Générale is not, under any circumstances, liable for the content or operation of any social network, including those which may be linked to the Website.

22. INTELLECTUAL PROPERTY, DOMAIN NAME, AND WEBSITE

Officine Générale is the exclusive owner of intellectual property rights for the following elements, without this being an exhaustive list:

The Items offered on the Website and the brands associated with the Items;

The Website and particularly its structure, organization, and the titles of its sections, the visual and graphic identity, its design, ergonomics, features, software, text, animated or still images, sounds, know-how, illustrations, graphics, and any other element that makes up the Website;

Databases, their structure and content, designed and managed by Officine Générale for the purpose of publishing the Website;

All of the Website's design elements, whether graphic or technical;

The names, acronyms, logos, colors, graphics, or other signs that may by used, realized or applied by Officine Générale.

As a consequence, it is forbidden to reproduce, in any form, directly or indirectly, the elements referred to in this section, or to alter the brands, patents, names, acronyms, logos, graphics, or other marks that appear on the elements made available on the Website, or more generally, to use or exploit these elements outside of this context.

To this end, reproduction or use of all or part of these elements is authorized for personal and private use only, with any reproduction or use of copies made for other purposes being strictly forbidden.

23. MODIFICATIONS TO THE GTCS

Given the possibility of changes to the Website and regulations, Officine Générale reserves the right to modify the GTCS at any time.

Only the GTCS in effect at the time the contract is concluded can be contested by the customer.

The new GTCS will be brought to the Customer's attention by modifying this specific page on the Website, where applicable. The Customer will then be asked to provide express consent to the new version of the GTCS by clicking on the “I accept” button for each new order.  

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+33 1 85 09 64 42 or by email: eshop@officinegenerale.com